Delivery Details for Sipping Green Ltd

  1. Standard delivery is from £3.95 to £5.80 for smaller orders. Orders are generally shipped  via Royal Mail First Class service. (Delivery charges may vary in accordance with item purchased and number of items purchased.)
  2. Direct Trade orders are subject to a flat delivery and are under different terms.
  3. 48 Case orders are shipped via ParcelForce. Delivery charges are from £24.00. (Delivery charges may vary in accordance with item purchased and number of items purchased.)
  4. Bulk orders are made to order and delivery is 14 – 28 days but may be sooner, subject to production and stock. For Bulk orders we will contact you via email to confirm production schedules and delivery times. 
  5. We aim to dispatch made to order / personalised items within 10 business days. However, certain bespoke items may take 6-12 weeks depending on the request.   
  6. All delivery dates quoted are subject to extension at peak times – please message the team if you are unsure.

STANDARD UK DELIVERY

Orders received through the Website for delivery to UK addresses will usually be processed and dispatched within one (1) to ten (10) working days, subject to availability of the Goods.  We endeavour to dispatch as soon as we can. Most items are sent via First Class Royal Mail. Larger parcels will be delivered via ParcelForce.   This is not a guaranteed serviced. At peak times, processing may take longer. We generally use Royal Mail services for dispatch – and all delivery costs include postage, packaging, and packing administrative charges. First class and Tracked 48 is generally 2 days for delivery after dispatch but they ask to allow for up to 10 working days. Royal Mail does not take instruction on where to leave packages. 

GUARANTEED SPECIAL DELIVERY

We offer a guaranteed special delivery service for orders for delivery within the mainland UK. This option, if available, can be selected when you proceed through the checkout stages of the Website.  Special Delivery orders will normally be delivered within 24 hours (or 2 business days, which ever is the longer) if your order is placed on a Monday, Tuesday, Wednesday, Thursday or Friday that is not a public holiday (“a Business Day”), subject to availability of the Goods. Orders not placed on a Business Day will normally be delivered within 24 hours of the next Business Day. This is not applicable to made to order items.

We will ship via this method on the same day if your order is available and received before 11am.

Premium Guaranteed services use a courier or Special Delivery pre – 1pm depending on the package.  We do not offer Saturday delivery, unless this is shown.

On all Special Delivery Services – the cut of time for that day is 11am. We cannot offer timed delivery slots. If no one is there to sign for the goods we reserve the right to charge for redelivery. If a special delivery service is selected and we cannot process your order in time, we will let you know and cancel the expedited element of your postage and revert the order to current standard delivery times.

INTERNATIONAL

For smaller orders we do accept international orders to some destinations and the shipping costs reflect this. For delivery to addresses outside of the mainland UK delivery charges are calculated by territory. We ship via Royal Mail Signed For or an equivalent service. Their service times vary according to destination but are normally within 14-21 days if in stock. We can send you a tracking number at your request for your item. Please see below delivery details for different parts of the world:

EUROPE DELIVERY

Delivery for smaller items to Europe is from £6.95 to £12.95. (Delivery charges may vary in accordance with item purchased and number of items purchased) The delivery fees quoted include packaging, packing and postage and we do have weight and size restrictions. Postal calculations may be amended subject to final order weight. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.We reserve the right to amend cost of delivery subject to size of order and parcels.

USA, CANADA, SOUTH AMERICA, AFRICA AND ASIA DELIVERY

Delivery for smaller items to USA, Canada and South America is from £9.95 to £18.95. (Delivery charges may vary in accordance with item purchased and number of items purchased) The delivery fees quoted include packaging, packing and postage and we do have weight and size restrictions. Postal calculations may be amended subject to final order weight. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.We reserve the right to amend cost of delivery subject to size of order and parcels.

AUSTRALIA, NEW ZEALAND & SINGAPORE

Delivery for smaller items to Australia, New Zealand and Singapore is from £9.95 to £24.95. (Delivery charges may vary in accordance with item purchased and number of items purchased) The delivery fees quoted include packaging, packing and postage and we do have weight and size restrictions. Postal calculations may be amended subject to final order weight. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.We reserve the right to amend cost of delivery subject to size of order and parcels.

INTERNATIONAL BULK ORDERS

For International Bulk orders (any orders more than 2 large cartons), we recommend you contact us. As a buyer, you are responsible for all shipping-related charges. Standard shipping is FOB

RETURNS: 

Due to Health and Safety, we have a No Returns policy once the Product has left the premises of Sipping Green Ltd. unless there is a defect in the product that is to do with its craftsmanship.

Defective Product

If a product is found to be defective upon receipt, please notify a member of our team on (+44) 01234 583670 or email shop@sippinggreen.com. We will aim to exchange the product with a new one at no extra cost.  Returned items must be returned in their original quantity ordered and include the original carton, packaging, and receipt paperwork within 10 business days of receipt of the Product.  Defective products will be replaced as soon as possible. All orders are non refundable.

If Your Order Does Not Arrive

If your order does not arrive please wait seven days before you contact us as sometimes due to unforeseen circumstances there can be a delay in the courier service. However, if you haven’t received your order within 14 days, we will endeavour to send a replacement.

Claims for Damaged Merchandise

We are not responsible for any damage of goods, caused in transit.